Expo: February 22 - 23, 2010
Wynn, Las Vegas
OPENING GENERAL SESSION: Tuesday, March 17, 8:30 - 10 a.m. Chris Nassetta’s formula for success in the hospitality industry is simple: Get the organization, leadership talent, and culture right, and results will follow. And he expects the HR function to be able to support this winning formula every step of the way, from strategy development through execution. He’ll share his thoughts about how HR can do this, and he’ll also address the challenges and opportunities facing HR in our industry. We guarantee you’ll leave this session with fresh insight and information on how HR can best add value to your company. HT1: How to Earn the Highest Returns on Your Human Capital Investments Tuesday, March 17, 11 a.m. - 12:15 p.m. Today’s HR professional has many ways to influence individual and organizational performance: training, recognition, and compensation, to name a few. But which of these, and in which circumstances, yield the best returns for both individuals and their organizations? Come discuss what has worked for you, and learn what has worked for others. You’ll leave with specific tips on how to maximize the yield of your human capital investments. HRH1: Enhancing the Corporate Culture at Four Seasons Tuesday, March 17, 11 a.m. – 12:15 pm Four Seasons Hotels and Resorts place a great deal of importance on making a difference for their guests by creatively demonstrating their culture of service excellence. But this culture doesn’t just happen. From on-boarding to retirement, HR and learning practices support and maintain it — nothing is left to chance. But if you take a chance on this session, you’ll learn how to acquire, develop and retain employees, and enhance your company culture … even if you’re not working at a AAA five-diamond hotel or resort. HRR1: Creating Great Employee and Guest Experiences at OSI Tuesday, March 17, 11 a.m. - 12:15 p.m. Creating great guest experiences begins by selecting and developing the right employees and providing great teammate experiences. This session will focus on how this simple but powerful approach drives employee engagement and retention, customer satisfaction, and corporate profitability at OSI, the parent company of Outback Steakhouse and Bonefish Grill. You’ll learn proven hiring and operational tips, and develop an understanding of the tools they use to hire the best people they can find. You’ll see the ROI that comes from retaining these exceptional employees and learn how to put these concepts to work in your organization. LR1: New Rules for a New Reality: Emerging Issues in Labor Law Tuesday, March 17, 11 a.m. - 12:15 p.m. America and its workers have enjoyed economic prosperity and labor peace for the past thirty years. And, therefore, America’s lawmakers have been reluctant to significantly alter a body of laws that has worked so well. But with America’s economic position in the world eroding and America’s workers feeling squeezed, government is looking seriously at a lengthy and potentially game-changing list of labor law changes. Your professional life is about to become more challenging and complex. So do your “due diligence” and learn how you, your HR team and your organization will be affected. HT2: Millennials in the Workplace: Talented, Tech-savvy and Litigious Tuesday, March 17, 1:45 - 3 p.m. The legal issues generated by members of the Millenial Generation are as unique as the generation itself. They develop and regularly use online social networks (often at work and often inappropriately). They discuss almost any issue on their blogs (including what happened to them at work today, with little thought of how it may impact the employer’s public image). And we haven’t even mentioned electronic privacy. In this session, you will talk about these workplace issues, and others, that are top of mind with this increasingly important segment of the workforce. HRH2: Executing an Integrated Talent Management Strategy Tuesday, March 17, 1:45 - 3 p.m. — Part I Executing an integrated talent management strategy may just be at the top of HR’s to-do list. So, “to do” the topic justice, here is an interactive and engaging two-part session that will drill deep into the entire talent management process. Learn how individual strengths, HR technology, and organizational culture and competencies support the development of human capital. From recruitment and on-boarding through performance management and succession planning, you’ll learn how to integrate these critical HR activities into a comprehensive strategy that produces results greater than the sum of its parts. HRR2: People Report™’s Workforce 2008: Tuesday, March 17, 1:45 - 3 p.m. As owners, managers and analysts examine the ability of restaurant companies to grow and prosper, they increasingly look to HR metrics and their impact on the business. This recently released report digs deep into national research conducted in 2008 by People Report™, the foremost provider of HR metrics and benchmarks in the restaurant industry. You’ll learn about the emerging HR trends and people practices that have resulted in improved operational performance for today’s most successful restaurant companies. BP1: STAR Treatment: Personalizing Employee Recognition at Opryland Tuesday, March 17, 1:45 - 3 p.m. Gaylord Opryland Hotel refers to their employees as “STARS.” It is also an acronym for their employee values: Smiles, Teamwork, Attitude, Reliability, and Service with passion. Opryland and Maritz worked hard to understand what motivates the STARS at one of the largest hotels and convention centers in the country. Then they designed and implemented a recognition program that was much more personal than institutional. The payoff has been higher employee engagement and guest satisfaction scores. Sound like music to your ears? Then you’ll want to attend this session to learn how to make your STARS shine brightly. HT3: Employee Litigation Update: New Laws, New Defenses Tuesday, March 17, 3:45 - 5 p.m. Increasing numbers of employees are seeking economic security in the courts, not the workplace. But savvy HR leaders, in-house counsel and external counsel are partnering on preventive measures that help their companies prepare for and protect against such litigation. In this session, you’ll discuss the hottest trends in employee litigation and the best preventive measures the industry has devised against them. HRH2: Executing an Integrated Talent Management Strategy Tuesday, March 17, 1:45 - 3 p.m. — Part I Executing an integrated talent management strategy may just be at the top of HR’s to-do list. So, “to do” the topic justice, here is an interactive and engaging two-part session that will drill deep into the entire talent management process. Learn how individual strengths, HR technology, and organizational culture and competencies support the development of human capital. From recruitment and on-boarding through performance management and succession planning, you’ll learn how to integrate these critical HR activities into a comprehensive strategy that produces results greater than the sum of its parts. HRR3: Leadership Lessons From a Chef Tuesday, March 17, 3:45 - 5 p.m. This session is about creating excellence in the professional kitchen, where the difference between good and great comes down to the details. And attention to these details comes from the right attitude reaching across all staff. Great leaders in the kitchen cultivate this attitude for success in their teams. But most don’t get much help from their organizations’ HR teams. The practical, proven tips you’ll learn from Chef Carroll can be shared with, and implemented immediately, by your executive chefs to improve teamwork and employee engagement in their kitchens. BP2: Managing Major Organizational Change: Tuesday, March 17, 3:45 - 5 p.m. Whether your company is restructuring and downsizing to meet market conditions or growing rapidly despite them, major organizational change can be a challenging drain on resources and momentum. Training your leaders in proven change management and communication techniques greatly improves the odds for successful integration of new structure, processes, and people. You’ll come away from this session with techniques to help leaders at all levels become change agents who contribute to the evolution of your organization and its ongoing success. |
HT3: Employee Litigation Update: New Laws, New Defenses Tuesday, March 17, 3:45 - 5 p.m. Increasing numbers of employees are seeking economic security in the courts, not the workplace. But savvy HR leaders, in-house counsel and external counsel are partnering on preventive measures that help their companies prepare for and protect against such litigation. In this session, you’ll discuss the hottest trends in employee litigation and the best preventive measures the industry has devised against them. HRH3: Operating Metrics and HR Metrics: Connecting the Dots Wednesday, March 18, 8:45 - 10 a.m. Your operating managers are watching closely such industry-wide and property metrics as average daily rate, REVPAR, occupancy rates and others. HR should know how these critical indicators of hotel financial health are trending, because they are likely to have a profound impact on your key HR metrics: employee engagement, turnover, overtime ratio, compa ratio, etc. In this interactive seminar, you’ll master the HR and operating metrics that will make you a more effective business partner to your operators. BP3: Conducting an Effective In-House Wage & Hour Compliance Audit Wednesday, March 18, 8:45 - 10 a.m. With times getting tougher, managers may be tempted to push the Fair Labor Standards Act (FLSA) compliance envelope to meet their payroll budgets. The result could be expensive and time-consuming complaint processing, if not litigation, to resolve the situation. Two of the country’s leading experts will teach you how managers often hide evidence of non-compliance and, more importantly, how to uncover it. Because the only thing more expensive than HR bringing the organization into FLSA compliance is the DOL doing so. LR2: Hotel Labor Negotiations: A Look Ahead Wednesday, March 18, 8:45 - 10 a.m. The president of the largest hotel workers’ union and one of the industry’s primary management-side negotiators will discuss their views on the critical labor relations issues facing the industry. From card check recognition to labor-management cooperation, from the economics of the industry to the economics of future contracts, come learn how the course of labor relations is changing in the hotel industry. GENERAL SESSION PANEL: Wednesday, March 18, 10:45 a.m. – 12 p.m. The hospitality industry is bracing for the impact of unprecedented regulatory, legislative and economic change. Card check recognition, new immigration quotas and visa requirements, and changes to the deductibility of business-related entertainment expenses all could cause significant impact. And these are just the tip of the iceberg. Come hear our panelists’ perspectives on these and other pressing developments, including the early impact of a new presidential administration. To paraphrase Bob Dylan, “They’ll soon shake your windows and rattle your walls, for the times they are a-changin’.” HRH4: Employee Development as a Strategy for Growth Wednesday, March 18, 1:30 - 2:45 p.m. Employee development at MGM-Mirage doesn’t just support their growth strategy — it is the core of their strategy. It provides the framework for developing the firm’s talent at all levels and thereby fills the leadership pipeline. This session will share employee development best practices and lessons learned from three different hotel/casino properties, each targeting a different clientele. You’ll leave with tools that can help you improve employee retention, better manage the customer experience and drive market share growth in your company. HRR4: Service That Rocks! Wednesday, March 18, 1:30 - 2:45 p.m. – Part 1 Following up his 2008 top-rated, double-live album, er…session, Jim Knight is back with another interactive and engaging two-part seminar. This year, you’ll learn how people practices impact your firm’s ability to deliver customer service. And you’ll learn powerful ways to engage and build loyal internal and external customers. Hard-driving, fast-paced and always rocking, this session is sure to sell out. So come early to get a good seat. BP4: Managing Conflict When Realigning the Workforce Thursday, March 19, 11:15 a.m. - 12:30 p.m. As the corporate belt tightens, employees may be asked to take on additional and different responsibilities without additional compensation. Hours may be reduced and staff may be cut. And HR will face an entirely different set of employee relations issues and workplace conflicts than they saw when the industry was growing: work assignment grievances and productivity loss, interpersonal disputes and discrimination issues, for example. This session will help you anticipate the issues — and craft strategies to deal with them — before trouble comes knocking at your door. LR3: Union Organizing Strategies in Hospitality: At the Tipping Point? Wednesday, March 18, 1:30 - 2:45 p.m. Over the past several years, companies in the hospitality industry have been confronted with innovative and increasingly powerful union organizing tactics. The National Labor Relations Board has weighed in on these tactics with a series of important – and somewhat controversial – decisions dealing with representation rights, neutrality agreements and corporate campaigns. Is the stage now set for a shift in the balance of power in representation campaigns? In this session, you’ll learn how these NLRB holdings are likely to impact your labor relations strategy and how these union organizing tactics are likely to impact your company. HT4: Managing Union vs. Non-Union Properties: Different, Yet the Same Wednesday, March 18, 3:15 - 4:30 p.m. Managing union properties is decidedly different from managing non-union properties. But both can generate the same positive employee and customer experiences, if you understand the differences and how to manage them. Come share your experiences, and get valuable insights from your peers and our expert facilitators, about the differences and similarities, what works and what doesn’t, in both types of properties. HT5: HR Without Borders: Managing Talent Internationally Wednesday, March 18, 3:15 - 4:30 p.m. Getting the right talent to the right place in the right way, anywhere in the world, is a complex and expensive undertaking. Not getting it right is even more expensive and complex. This discussion will focus on talent management issues faced by U.S. domiciled multi-national corporations as well as corporations domiciled outside of the U.S. with operations here. You’ll explore innovative approaches to people-development and also discuss ways to overcome the unique compensation and legal hurdles inherent in moving talent across borders. HRH5: Building Employee and Customer Loyalty at Joie de Vivre Hotels Wednesday, March 18, 3:15 - 4:30 p.m. Joie de Vivre Hospitality is distinguished by its devotion to employee and guest satisfaction. It lives its vision of passionate employees creating opportunities for both guests and employees to celebrate the “joy of life.” And it invests in its employees in both good times and bad. The return on this investment is impressive: employee turnover is about a third of the industry average, and customer loyalty is among the highest in the industry. Come learn how one of the most common motivational theories, Maslow’s Hierarchy of Needs, has produced an uncommonly motivated workforce and loyal customers. HRR4: Service That Rocks! Wednesday, March 18, 1:30 - 2:45 p.m. – Part 1 Following up his 2008 top-rated, double-live album, er…session, Jim Knight is back with another interactive and engaging two-part seminar. This year, you’ll learn how people practices impact your firm’s ability to deliver customer service. And you’ll learn powerful ways to engage and build loyal internal and external customers. Hard-driving, fast-paced and always rocking, this session is sure to sell out. So come early to get a good seat.
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CLOSING GENERAL SESSION: Thursday, March 19, 8 – 9:15 a.m. At a minimum, HR must deliver engaged employees and administrative efficiency to the organization. But for hospitality firms to overcome the unprecedented challenges of these tough times, HR must also develop improved capacities for strategic execution and rapid organizational change. How will it acquire these new skills and capabilities? What’s the best path to go from where HR is to where HR needs to be? Come learn the answers to these and other critical questions from one of the most forward-thinking HR leaders. HT6: HR Scorecards: What Matters Is Measured Thursday, March 19, 9:45 - 11 a.m. Are you religiously tracking and reporting “time to hire” while your operating managers are trying to bring hours and staff in line with sagging sales and profits? If so, it is time to update your scorecard to reflect changing economic times and organizational priorities. This discussion will focus on the most critical business metrics and how they are trending, so you can make sure you are measuring what really matters. HRH6: Building the Employment Brand at B.F. Saul Hotel Division Dave Makarsky knew one thing about HR when he asked for a transfer from his regional operations job to the VP-HR role in his division: the HR function wasn’t especially helpful to him. He had a vision for an operationally-driven employment brand that focused on recruitment, retention, training, and the development of a true service culture. And he made it happen. Three years later, and now back in an operations role in which HR still reports to him, Dave will share the strategy that built a powerful employment brand for his company, transformed his HR function … and can do the same for yours. HRR5: Leading Courageously Through Tough Times
Joleen (Flory) Goronkin, President & CEO, People & Performance Strategies/ELI, Chanhassen, Minn. Thursday, March 19, 9:45 - 11 a.m. Nothing reveals the depth of your organization’s leadership talent pool like tough times. If your talent pool is a bit shallow, now is the time to do something about it. In this highly interactive session, you will learn an eight-point leadership effectiveness model that rigorously and systematically enables leaders at all levels to get the most from their people and give them what they need to succeed. Properly apply this model and you’ll emerge from tough times with a winning organization that is results-driven, takes care of customers, builds effective teams … and is swimming in a deep leadership talent pool. BP5: Developing Political Savvy: A Critical Skill for Women in HR Thursday, March 19, 9:45 - 11 a.m. Employees at all levels look to their HR professional to be a coach, a confidant, someone whose feedback can be trusted and whose judgment is sound. But to build alliances and a strong HT1: How to Earn the Highest Returns on Your Human Capital Investments Tuesday, March 17, 11 a.m. - 12:15 p.m. Today’s HR professional has many ways to influence individual and organizational performance: training, recognition, and compensation, to name a few. But which of these, and in which circumstances, yield the best returns for both individuals and their organizations? Come discuss what has worked for you, and learn what has worked for others. You’ll leave with specific tips on how to maximize the yield of your human capital investments. HRR6: I (pod) Train, You (tube) Train, (wii) All Train The key to delivering effective training on demand is technology. Until recently, acquiring and deploying training technology was an expensive undertaking. Technology today is so interwoven with everyday life that you may not see the opportunity to use tools already in your employees’ hands. But T. J. Schier does. You’ll learn how to deliver training anytime, anywhere, all the time. Step out of the box in this seminar and learn how to take advantage of all the technology available to you and your employees to leverage your training initiatives. BP4: Managing Conflict When Realigning the Workforce Thursday, March 19, 11:15 a.m. - 12:30 p.m. As the corporate belt tightens, employees may be asked to take on additional and different responsibilities without additional compensation. Hours may be reduced and staff may be cut. And HR will face an entirely different set of employee relations issues and workplace conflicts than they saw when the industry was growing: work assignment grievances and productivity loss, interpersonal disputes and discrimination issues, for example. This session will help you anticipate the issues — and craft strategies to deal with them — before trouble comes knocking at your door.
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Produced in association with Human Resource Executive® Magazine,
Cornell University ILR School and Cornell University School of Hotel Administration.
An HR Week Event, presented by LRP Conferences, LLC.