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Opening Plenary
Hospitality Leadership in the 21st Century
Chip Conley, Executive Chairman, Joie de Vivre Hotels, San Francisco
Monday, Feb. 27 • 8:30 - 10 a.m.
Hotel entrepreneur and best-selling author Chip Conley will jump-start the conference with his views on the qualities hospitality managers need to be successful today. Chip is founder of Joie de Vivre Hotels, America’s second largest boutique hotel company, and author of the bestseller, Peak: How Great Companies Get Their Mojo from Maslow, and the January 2012 release, Emotional Equations: Simple Truths for Creating Happiness + Success. He will share how strong functional knowledge, personal motivation and a focus on emotional intelligence impact talent development – and how to apply it all to advance your career.
The ROI of Engagement: How Hospitality Businesses Measure Success
Patricia Smith, SVP HR & Organizational Development, The Leading Hotels of the World, Ltd.,
New York City
Bruce Tracey, Associate Professor, Cornell University School of Hotel Administration, Ithaca, N.Y.
Monday, Feb. 27 • 10:45 a.m. - 12 p.m.
We all know engagement impacts performance, but how much engagement is “enough”? Learn how hospitality businesses are using metrics to effectively measure and design human resource programs that impact customer service and market share. This hands-on session takes you from research to implementation and shares key lessons in matching engagement drivers and behavior to specific operating results.
Winning Your Recruit at “Hello”
Elaine Orler, President and Co- Founder, The Talent Function Group, San Diego
Monday, Feb. 27 • 10:45 a.m. - 12 p.m.
You’ll get a fresh look at recruitment in this session designed to help you assess your employment brand from the candidate’s perspective. Elaine Orler, co-founder of The Candidate Experience Awards, will show you how to use social media, technology and process to manage the quality of the job candidate’s experience. Learn how the best companies are producing quality new hires as well as future customers from candidates who aren’t hired.
How the Game Has Changed: Rewards and Incentives
Fred Bendaña, Executive Director, Client Services, Maritz, St. Louis
Darci Riesenhuber, Director of Brand Culture and Internal Communications, Embassy Suites
Hotels, McLean, Va.
Monday, Feb. 27 • 10:45 a.m. - 12 p.m.
A challenging economic environment has created a “do more with less” mindset and materially impacted traditional concepts about rewards and incentives. Darci Riesenhuber of Hilton’s Embassy Suites will share the incentives and rewards her team developed to impact stakeholders, reinforce the brand value proposition and drive performance. Maritz’s Fred Bandeña will share best practices from employers that are driving engagement through regular communication and consistent rewards that rebuild trust and accountability with remarkable results.
Afternoon Plenary
50 Legal Tips in 50 Minutes
Ilene Berman, Partner, Taylor English & Duma, Atlanta
Gregg Gilman, Partner, Davis & Gilbert, New York City
David Sherwyn, Professor, Cornell University School of Hotel Administration, Ithaca, N.Y.
Paul E. Wagner, Shareholder, Stokes Roberts & Wagner, Ithaca, N.Y.
Nancy Yaffe, Partner, Fox Rothschild, Los Angeles
Moderator: Claude J. Werder, VP Conferences, Human Resource Executive® Conferences
Monday, Feb. 27 • 1:15 - 2:30 p.m.
Say goodbye to sleep-inducing case reviews and confusing legalese. This high-energy session combines speed dating with practical tips and strategies – in plain English. Each of our hospitality law experts gets just 60 seconds to give you a specific legal pointer on hot topics such as wage-and-hour compliance, EEO trends, new NLRB interpretations and more.
HR Issues That Can Destroy Your Business
John Gessner, VP and General Counsel, Front Burner Restaurants, LLP, Dallas
Carolyn Richmond, Partner, Fox Rothschild, New York City
Monday, Feb. 27 • 3 - 4 p.m.
Intended for businesses with less than 2,500 employees and/or limited HR staff. Litigation and complaints are costly and burdensome for any business, but the expenses and public relations fallout can prove fatal for smaller hospitality operations. Join our speakers for a dynamic discussion that covers a broad array of topics, including tactics for DOL audits and other compliance challenges, workplace bullying, immigration, the criminal side of sexual harassment complaints, and how non-solicitation and non-compete agreements are impacting workplaces.
Effectively Responding to Union Organizing and Influence
Jana Loewinger, VP Employee Relations, Darden Restaurants, Orlando, Fla..
David Sherwyn, Professor, Cornell University School of Hotel Administration, Ithaca, N.Y.
Celeste Yeager, Partner, Gardere Wynne Sewell LLP, Dallas T.X.
Monday, Feb. 27 • 3 - 4 p.m.
Intended for non-union workplace management. Are you prepared for a card-check neutrality agreement, a corporate campaign, a 10-day election, or even a National Labor Relations Act complaint based on social media? While union representation across all industries may be at a record low, the union influence in the hospitality industry remains strong. If your workplace is non-union, this session will deliver strategies to ensure that you can manage your operations, your employees and your brand in relation to union organizing activity.
Darden Restaurants Uses ADR to Solve EEO Challenges
Melissa Ingalsbe, Director, Alternative Dispute Resolution, Darden Restaurants, Orlando, Fla. Delaine Smith, Partner, Ford & Harrison, Memphis, Tenn.
Monday, Feb. 27 • 3 - 4 p.m.
Good policy and process often solve the challenges of EEOC complaints and charges, but Darden Restaurants goes a step further by having in place a unique and highly effective alternative dispute resolution process. Learn how Darden created a culture of accountability and transparency in an environment where employees are treated fairly and with respect.
The Legal Issues UnConference Session #1 Also open to Expo Only Attendees!
Gregg Gilman, Partner, Davis & Gilbert, New York City
Alan Momeyer, VP Human Resources, Loews Corporation, New York City
Paul E. Wagner, Shareholder, Stokes Roberts & Wagner, New York City
Monday, Feb. 27 • 3 - 4 p.m.
Intended for companies with more than 2,500 employees.
You drive the discussion in this dialogue session on cases and trends in labor and employment law so you can make sound and informed decisions when faced with HR challenges with legal implications.
The DOL Audit: Are You Ready?
AJ Kamra, Director, Corporate Human Resources, The Dow Hotel Company, Seattle
Carolyn Richmond, Partner, Fox Rothschild, New York City
Monday, Feb. 27 • 4:15 - 5:15 p.m.
Specifically for companies with more than 2,500 employees.
Department of Labor audits and litigation against nationwide hospitality employers continue to rise, putting over-stretched HR teams under even more administrative and financial pressure. This session provides an open dialogue around current case law and trends that are of particular interest to businesses looking to develop a holistic approach to audits and compliance. Join our speakers to discuss service charge, overtime exceptions, immigration, tip pooling, arbitration clauses and class actions, and other high-risk compliance issues.
Successful Management in a Unionized Environment
Debbie Brown, VP HR, The Four Seasons Hotels & Resorts, Seattle
Doug Patrick, SVP Human Resources, Hyatt Hotels, Chicago
Dave Sherwyn, Professor, Cornell University School of Hotel Administration, Ithaca, N.Y.
Monday, Feb. 27 • 4:15 - 5:15 p.m.
Intended for unionized workplaces.
Is it possible to run a successful hospitality business where employees are represented by unions? This session explores the challenges and opportunities of today’s labor environment, from conflict to conciliation. You’ll hear about very different approaches and discuss how to evaluate – and improve – your company’s labor relations environment.
How to Avoid, Address and Win EEOC Complaints and Charges
Gregg Gilman, Partner, Davis & Gilbert, New York City
Kathleen Hurly, Partner, Kaufman Dolowich Voluck & Gonzo LLP (KDVG), San Francisco
Monday, Feb. 27 • 4:15 - 5:15 p.m.
Intended for businesses with less than 2,500 employees and/or limited HR staff.
Our two experts will give you direction on how to avoid EEOC charges and complaints, effectively respond to complaints, conduct investigations, resolve complaints, and avoid retaliation claims. You’ll get the benefit of experienced legal counsel, clear guidance on current issues and useful templates to help you back home.
The Legal Issues UnConference Session #2 Also open to Expo Only Attendees!
Ilene Berman, Partner, Taylor English, Atlanta
Greg Smith, EVP Human Resources, Denihan Hospitality Group, New York City
Paul E. Wagner, Shareholder, Stokes Roberts & Wagner, Ithaca, N.Y.
Monday, Feb. 27 • 4:15 - 5:15 p.m.
Intended for businesses with less than 2,500 employees and/or limited HR staff.
In this completely unscripted session, you’ll discuss the topics of your choosing and get answers to your questions related to labor and employment law.
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Sponsored by:  Be an HR Star in the People’s Republic of California Also open to Expo Only Attendees!
Tuesday, Feb. 28 • 8 - 9 a.m.
If you’re from California, this breakfast workshop is for you! Timely employment issues unique to the state will be up for discussion, such as: marijuana accommodation vs. drug policy enforcement, non-California employees who are subject to California’s wage and hour regulations, tip pools and much more. Attorneys Peter Maretz, Maria Roberts and Paul E. Wagner from Stokes, Roberts & Wagner will direct and shape the session to your preferences.
Brainstorming Over Breakfast Also open to Expo Only Attendees!
Tuesday, Feb. 28 • 8 - 9 a.m.
Talk shop with colleagues who share similar interests or employment situations. Grab a seat at one of the tables dedicated to businesses above and below 2,500 employees, restaurants, hotels, casinos, resorts/spas, franchisees, and more.
Morning Plenary
Re-Building the Bench: Strategies for Improving Your Organization’s Talent Depth
Leslie Lerude, VP, People and Culture, Kimpton Hotels & Restaurants, San Francisco
Matt Schuyler, CHRO, Hilton Worldwide, Maclean, Va.
Greg Smith, EVP Human Resources, Denihan Hospitality Group, New York City
Moderator: JoAnne Kruse, Founder, HCpartners, Chester, N.J., and Conference Program Chair
Tuesday, Feb. 28 • 9:15 - 10:45 a.m.
If you had a training and development budget, the Great Recession surely decimated any chance of investment over the past few years. With or without a proper economic recovery, most employers are now confronted with the impact on the depth of their talent bench. This panel discussion joins executives from businesses that each have taken a unique approach to talent management. The panel will share creative sourcing and pipeline development, design elements of a successful talent strategy to build bench strength, current technology solutions, and other best practices that are helping them develop talent for future needs.
Creating a Culture of Performance Management at Destination Hotels
Robert Mellwig, VP Human Resources, Destination Hotels, Englewood, Colo.
Bruce Tracey, Associate Professor, Cornell University School of Hotel Administration, Ithaca, N.Y.
Tuesday, Feb. 28 • 11:15 a.m. - 12:30 p.m.
Performance appraisals don’t really work – unless you can build a culture of accountability and performance. Destination Hotels has done just that, and HR VP Robert Mellwig and Cornell’s Bruce Tracey will explain how the company has effectively used dashboards and performance tools to differentiate their workforce, identify and build talent “disposed” to high performance, and ensure that strong performers remain engaged to succeed in a high-performance culture.
Vail Resorts Thrives Through Succession Planning and Talent Development
Becca Borden, Director of Talent Acquisition, Vail Resorts Hospitality, Broomfield, Colo.
Benjamin Novy, VP Human Resources, Vail Resorts, Broomfield, Colo.
Tuesday, Feb. 28 • 11:15 a.m. - 12:30 p.m.
High-growth businesses require a ready pipeline of promotable talent. Vail Resorts combines the use of people technology, a variety of robust communication methods and thoughtful processes to identify the best talent – an approach to employee development that builds future organizational capability and maintains a strong commitment to employee retention despite a significant seasonal workforce. Key leaders will share how these critical components of the entire employee lifecycle reinforce the organization’s already strong culture through performance and competency measures.
Learning as a Competitive Advantage at Loews
Jenny Lucas, Talent Development Director, Loews Hotels, New York City
Leo Campbell, Education and Career Development Director, Loews Hotels, New York City
Tuesday, Feb. 28 • 11:15 a.m. - 12:30 p.m.
The culture at Loews Hotels is a special balance between strict fiscal accountability and a history of investment in people. How do they balance the two? Learn why Loews has been repeatedly named to Training magazine’s Top 100 Training Companies list, and how its commitment to development is centered in the belief that well-trained staff is the single greatest ingredient to ensuring an extraordinary customer experience.
Afternoon Plenary
The 3rd Annual Cornell University Executive Summit
Tuesday, Feb. 28 • 1:45 - 3:15 p.m.
You get to set the agenda for this rejuvenated version of an old favorite. We’ll develop a list of 12 topics based on the latest trends in hospitality HR. Through electronic voting, you will select the two topics which will be debated by our distinguished Summit panel of HR leaders, hospitality employment attorneys and academics. Benefit from hearing the viewpoints of the best minds in the industry and take advantage of the opportunity to add your own insights.
Panelists:
Debbie Brown, VP HR, The Four Seasons Hotels & Resorts, Seattle
Gregg Gilman, Partner, Davis & Gilbert, New York City
AJ Kamra, Director Corporate Human Resources, The Dow Hotel Company, Seattle
Harry Katz, Kenneth F. Kahn Dean and Jack Sheinkman Professor, Cornell University ILR School,
Ithaca, N.Y.
Leslie Lerude, VP, People and Culture, Kimpton Hotels & Restaurants, San Francisco
Robert Mellwig, VP Human Resources, Destination Hotels, Englewood, Colo.
Alan Momeyer, VP Human Resources, Loews Corporation, New York City
Doug Patrick, SVP Human Resources, Hyatt Hotels, Chicago
Carolyn Richmond, Partner, Fox Rothschild, New York City
Greg Smith, EVP Human Resources, Denihan Hospitality Group, New York City
Patricia Smith, SVP HR & Organizational Development, The Leading Hotels of the World, Ltd.,
New York City
Matt Schuyler, CHRO, Hilton Worldwide, Maclean, Va.
Paul Wagner, Shareholder, Stokes, Roberts & Wagner, Ithaca, N.Y.
Moderators:
Dave Sherwyn, Professor, Cornell University School of Hotel Administration, Ithaca, N.Y.
Bruce Tracey, Associate Professor, Cornell University School of Hotel Administration, Ithaca, N.Y.
The HR in Hospitality Table-Top Summit
Discussions facilitated by Cornell University Executive Summit panelists
Tuesday, Feb. 28 • 3:45 - 5 p.m.
The remaining 10 – yet still vital and pressing — topics that are not selected for debate in the Executive Summit will be discussed more intimately between attendees and panelists grouped by topic. Facilitators will capture all the thoughts and share them afterward on the HR in Hospitality LinkedIn group and on the conference materials web site so you can gain the valuable insights exchanged in all ythe group discussions!
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